FAQ
Shipping
How long does shipping take?
Depending on the country, shipping takes 1-21 working days. You can find a detailed overview here!
Can I track my order?
Yes, you will receive a tracking number by email after shipping. If this is not the case, please contact us via the contact form or by e-mail to info@berrytale.de.
Which countries do you ship to?
We ship worldwide! Details on shipping costs and delivery times can be found here.
My order
How long will it take for my order to be shipped?
We endeavor to ship your order as quickly as possible. Normally this takes 1-7 working days. The shipping with DHL can take 1-4 working days (in Germany). Contact us if you have any further questions about your order!
Can I cancel or change my order?
Orders can be changed or canceled after purchase as long as they have not yet been shipped. Please contact us as soon as possible at info@berrytale.de.
I have ordered several times, will my order be sent in several packages?
If you have placed several orders within a short period of time, we usually send them together in one package. This makes it more sustainable as we reduce packaging material. If you are still unsure, you can of course contact us at any time :)
Can I add something to my order at a later date?
If your order has not yet been marked as shipped, you can simply place another order. Write in the comment field of the second order that the orders should be sent together and we will take care of the rest :)
An item has arrived damaged, what can I do?
Write to us at info@berrytale.de and explain your request. Please also send us a picture of the damage. We can then look for a way to settle the defect.
How do I return an item?
You can request a return within 14 days of receipt. To do this, please contact info@berrytale.de. You can find more information here!
When will I receive my refund?
Processing can take up to 14 days after we have received your return.
Payment
Which payment methods are accepted?
We accept credit cards such as Visa, Maestro and Mastercard as well as PayPal, Apple Pay and Google Pay. You can read more about this here.