Cancellation policy

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier takes possession of the goods.

In order to exercise your right of withdrawal, you must send us a clear statement (e.g. a letter sent by post or an email) about your decision to withdraw from this contract to revoke, inform. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, I will pay you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which I received notification of your cancellation of this contract. For this repayment, I will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees as a result of this repayment. I can refuse the refund until I have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to me immediately and in any case no later than fourteen days from the day on which you inform me of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

– To Berenika Petrasch, Pfaffenweg 12B, 61440 Oberursel, Germany

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notification)

- Date

(*) Delete what is not applicable.